We strive for your total satisfaction with every purchase. However, if you're considering returning an item, please review the following guidelines to ensure a smooth process.
Policy
We want your total satisfaction with your Transformer Table purchase. If you're considering a return, please take note of the following:
- DEMO Items: Items sold as DEMO are final sale and thus, non-returnable.
- Damaged Items: Damaged products can't be returned. If your item falls within the 1-year warranty period, submit a warranty claim for assistance.
This policy applies to all purchases, ensuring our commitment to your satisfaction. For further help, please contact our customer service team.
Return Period
Our return policy allows for returns within one month of delivery. The 30-day period starts from the day your order is delivered to you.
Qualifying for a Return
To be eligible for a return, the following conditions must be met:
- Condition and Packaging: All products must be returned in their original condition and packaging.
- Return Window: You can return the items within one month from the original delivery date.
- Return Shipping Costs: You are responsible for covering the shipping costs for the return.
- Return Authorization: You must request a Return Authorization (RA) number by emailing warranty@transformertable.com. Once you receive the RA number, you will also be given the address of the warehouse where the items need to be returned.
What to Expect Once the Product is Returned
Once we receive your returned items, our dedicated team will conduct a thorough inspection to assess their condition. Here's what to expect:
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If the Product Arrives in Perfect Condition: A refund will be processed and issued to your original payment method within 3-7 business days.
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If the Product Arrives Damaged: Pictures of the damage will be sent to you, so you can file a claim with the shipping carrier. Please note that a deduction may apply to your refund based on the original order.
Return Disclaimer
As the client, it is your responsibility to ensure the safe return of products. Transformer Table is not liable for any loss or damage that occurs during shipping. We strongly recommend obtaining shipment insurance to protect against damage during transit or to assist with any potential warranty claims.