We strive for your total satisfaction with every purchase. However, if you're considering returning an item, please review the following guidelines to ensure a smooth process.
Qualifying for a Return
We accept returns of eligible items at our sole discretion, provided the following conditions are met:
- Condition and Packaging: All products must be returned in their original, unused, unaltered condition and packaging.
- Validating Your Purchase: A valid proof of purchase is provided.
Return Period
Our return policy allows for returns within 30 days of the original delivery date or pick-up from our warehouse. This 30-day period begins on the day your order is delivered or collected.
Exchange Policy
If your order has already been shipped or delivered, it may be possible to return it for an exchange, however return shipping would be at your expense.
Non-Returnable Items
Some items are not eligible for return, including:
- Final sale items (e.g., samples, demos, floor models);
- Items that have been used or damaged through normal wear and tear. If your item falls within the 1-year warranty period, submit a warranty claim for assistance.
This policy applies to all purchases, ensuring our commitment to your satisfaction.
Return Process
- Handled by Our Team: All returns must be managed by a member of our team.
- Original Purchaser Requirement: Returns can only be completed by the original purchaser listed on the order. Be sure to include your order number in all communications for prompt processing.
- RMA Number for Tracking: A Return Merchandise Authorization (RMA) number will be provided to help track your returned item.
- Label Your Shipment: Clearly indicate the RMA number on all return shipment boxes. This ensures our team can process your return efficiently.
What to Expect Once the Product is Returned
Once we receive your returned item(s), we will:
- Inspect the Product: Confirm that the items are in unused, unaltered condition and in their original packaging.
- Process Your Refund: Eligible returns will be refunded in the original form of payment within 3-7 business days. In certain cases, store credit may be issued instead.
If an item is deemed ineligible for return due to its condition, we will provide an explanation along with photos documenting wear or damage. Partial refunds may be issued in these cases.
Returning an Order in Person
Returning an order in person at our Montreal showroom is possible. However, you must first fill out the Warranty Form to request the return and specify that you wish to return the item at the showroom.
Return Shipping Cost and Additional Fees
- Return Shipping Costs: You are responsible for all return shipping fees, brokerage fees, duties, and applicable taxes related to your return. Return shipping costs vary significantly based on the size and weight of the product(s) being returned. This needs to be manually verified by our customer service agents.
- Cash on Delivery (COD) Deliveries: Transformer Table does not accept COD or collect deliveries.
- Non-Refundable Charges: Shipping and delivery fees, including storage and re-delivery charges, are non-refundable once the carrier has provided the service.
Certain conditions and exceptions may apply.
Return Disclaimer
As the client, it is your responsibility to ensure the safe return of products. Transformer Table is not liable for any loss or damage that occurs during shipping. We strongly recommend obtaining shipment insurance to protect against damage during transit or to assist with any potential warranty claims.