Warranty Coverage Policy

Warranty Coverage Overview

We provide a one-year limited manufacturing warranty from the date of purchase, covering any defects in materials or workmanship resulting from the manufacturing process. During this period, if you encounter any issues with your Transformer Table product that falls under warranty conditions, we are committed to providing a repair, replacement, or equivalent resolution. 

Exceptions to our Warranty Policy may apply based on the discretion of our Warranty Team.

Covered for One Year:

• Wood warping in leaves/panels of table/bench (greater than 2mm).
• Defective metal hardware (clips, pins, latches, bolts).
• Metal frames broken or bent of outdoor or couch products.
• Wicker or woven materials rips or tears within 24 hours of delivery date.
• Upholstery materials cuts, tears, and discolouration within 24 hours of delivery date.

For more information, please visit our Warranty Policy page on our website. 

Lifetime Warranty

Transformer Table offers a lifetime warranty solely on the telescopic ball-bearing metal mechanisms in our tables and benches.

Warranty Exclusions

Not covered under out limited manufacturing warranty:

• Normal Wear and Tear: Expected signs of use over time.
• Misuse or Abuse: Damage caused by misuse, mishandling, or improper care.
• Natural Events: Damage resulting from wind, flooding, freezing water, or other environmental factors.
• Animal Damage: Issues such as chewing, scratching, or other harm caused by pets.
• Heat and Sunlight: Light damage or fading due to prolonged exposure to heat or sunlight.
• Fabric Damage: Staining, mildew formation, excessive soiling, improper cleaning, or damage from chemical treatments.
• Surface Damage: Burns, cuts, or scratches on the furniture's surface.
• Liquid Damage: Watermarks or liquid damage resulting from improper use or environmental conditions.
• Cushion Compression: Normal flattening or softening due to regular use.
• Outdoor Use of Indoor Products: Damage from using products outside their intended environment.
• Cosmetic & Minor Defects: Caused during packaging or unpackaging.
• Assembly Damage: Damages occurred during the assembly process.
• Unauthorized Repairs: Repairs NOT authorized by Transformer Table. 

We do not recommend modifying Transformer Table products, as this will void the warranty. Modifications include but are not limited to:

• Applying a polyurethane layer to any Transformer Table item, as alterations to the original finish void warranty and release us from responsibility for any issues that may result.
• Sanding any part of the product.
• Applying a high gloss finish to the wood.
• Adding casters to the coffee table.
• Repainting products in a different color.

Please note that any alterations will nullify the warranty.

Warranty Eligibility