How to Check Product Availability
While we’re unable to check stock directly, you can easily identify availability on our website:
- Color Crossed Off: If a color option is crossed off, it indicates that the product is still available in other colors, but that specific color is currently out of stock.
- Product Missing from the Website: If an item is no longer listed, it means the product is either completely sold out or discontinued.
Although we cannot provide an exact restock date, our team may be able to offer an estimated timeframe if needed.
Round Collection Delay in Delivery & Availability Update
Understanding the Delay: Why Your Order Took Longer Than Expected
When you placed your order, we were confident in the estimated delivery timeframe we provided. Unfortunately, we encountered several unforeseen challenges from production through to delivery. Because we are committed to delivering products that meet our high-quality standards, we needed additional time to ensure that your order is perfect.
The good news is that our factory is now back on track, and a substantial inventory of Round Collection products is currently en route to our fulfillment warehouses across North America. Once these shipments arrive, we will promptly fulfill all open orders in the order they were received. After that, new orders will be shipped within our usual 5-10 business day timeframe.
Our Commitment to Communication and Quality
We deeply regret that you weren’t proactively informed about this delay and had to reach out to us first. We are actively working on improving our communication processes to prevent this in the future. We truly aim to deliver all orders on time, and it’s always our goal to exceed customer expectations.
Again, we sincerely apologize for any inconvenience this delay has caused, and I truly appreciate your patience and understanding.
Round Collection Availability
The Round Collection is currently only available in Canada and the US.
It is therefore not available to ship to other countries at this time. We are hoping to be able to offer it to the rest of the world this year!