Warranty Claim Process
Before proceeding with your claim, please make sure to review our Warranty Policy and register your product using the Warranty Registration form.
Initiating a warranty claim is simple:
Whether you are still in the Warranty window or not, please fill out the form with your request
To begin your claim, please complete our Warranty Form. Warranty claims must be submitted by the original purchaser listed on the order. Your order number must be included for efficient processing.
-
Once submitted, a member of our warranty team will review your request.
You will receive confirmation on whether the damage or defect is covered under warranty within 3-7 business days.
Our team is equipped to handle a range of issues, including missing or replacement parts, misalignment, damage during transport, or receiving the wrong item or color.
-
Depending on the nature of the issue, we may provide repairs, replacement parts, a product replacement, or a partial monetary credit.
Potential Delays: Manufacturing and shipping of replacement parts might take some time.
Replacement Variations:
Replacement parts may differ in color, tone, and texture due to the natural variations in wood grain. Wood furniture is valued for its unique characteristics, including natural color variations, distinctive grain patterns, knots, and artisanal craftsmanship. As a natural material, wood may also feature splits, fills, distress marks, and antique finishes, adding to its one-of-a-kind charm and character.If an item is discontinued, we will provide an appropriate replacement at our discretion.
Product material availability may depend on the pattern or color stock.
-
If a return is necessary, you’ll receive a Return Merchandise Authorization (RMA) number to facilitate tracking of the returned item.
When you return your product(s), please clearly indicate the RMA number on all return shipment boxes.
You will be responsible for all return shipping costs, brokerage fees, duties, and any applicable taxes related to returns.
If your claim is deemed ineligible, we’ll provide a detailed explanation.
Information Required for Your Claim
To help us properly assess your case and provide the best possible resolution, please include clear photos and detailed information, including:
A full picture of the damaged product
A wider angle picture of the damage
A close-up picture of the damaged area
A picture of the product label
A full picture of the assembled product (if applicable)
A picture of the Bill of Lading (if damages were noted upon receipt)
Backside pictures showing the inspection label or red stamp (to verify manufacturing date)
If the box or packaging is damaged, a picture of the box is required (a product label is not necessary in this case)
If the wrong item or color was received, photos of the TT SKU labels on the boxes are required to help determine where the error occurred (warehouse, shipping, or manufacturer)
A brief description of the issue and the expected resolution