How to Submit a Warranty Claim

Warranty Claim Process

Before proceeding with your claim, please make sure to review our Warranty Policy and register your product using the Warranty Registration form.

Initiating a warranty claim is simple:

Whether you are still in the Warranty window or not, please fill out the form with your request 

1. Start your claim by filling out our Warranty Form. Warranty claims must be submitted by the original purchaser listed on the order. Please make sure to include your order number for efficient processing.

   • • You will also need to provide the following:

       1. 1. A picture of the Bill of Lading (if damages were noted upon receipt).
          2. A full picture of the damaged product to assess the extent of the damage.
          3. Full picture of the assembled product (if applicable).
          4. Backside pictures showing the inspection label or red stamp (to verify the product's manufacturing date).
          5. Close-up pictures of the damaged areas.
          6. A brief description of the issue and the expected resolution.
2. A team member will contact you and confirm whether the damage or defect is covered under warranty within 3-7 business days.

3. Depending on the nature of the issue, we may provide repairs, replacement parts, a product replacement, or a partial monetary credit.

   • • Potential Delays: Manufacturing and shipping of replacement parts might take some time.

     • Replacement Variations:

       • • Replacement parts may differ in color, tone, and texture due to the natural variations in wood grain. Wood furniture is valued for its unique characteristics, including natural color variations, distinctive grain patterns, knots, and artisanal craftsmanship. As a natural material, wood may also feature splits, fills, distress marks, and antique finishes, adding to its one-of-a-kind charm and character.

         • If an item is discontinued, we will provide an appropriate replacement at our discretion.
         • Product material availability may depend on the pattern or color stock.
4. If a return is necessary, you’ll receive a Return Merchandise Authorization (RMA) number to facilitate tracking of the returned item.
   • • When you return your product(s), please clearly indicate the RMA number on all return shipment boxes.
     • You will be responsible for all return shipping costs, brokerage fees, duties, and any applicable taxes related to returns. 

If your claim is deemed ineligible, we’ll provide a detailed explanation.

Following Up on an Existing Claim

If you have an open case and need an update on your warranty claim, please follow these steps:

• If you’ve already received a response from our warranty department and require a follow-up, please reply within the same email thread to ensure a seamless communication flow.
• If you have not received a response after submitting your warranty claim form and it has been over 48 hours, you can reach out to us at customersupport@transformertablehelp.zendesk.com for assistance.

To help streamline the process, we kindly ask that you avoid submitting multiple claims for the same issue. Rest assured, your claim has been recorded, and our team is actively working on it.

• Please note: Our warranty department is currently experiencing delays, and response times may be longer than usual. We truly appreciate your patience and understanding as we work through claims as quickly as possible.

We value your support and are committed to resolving your claim to ensure your continued satisfaction with our products.

Important: Our team operates and responds exclusively through email to ensure better quality service.