Shipping Confirmation and Tracking
- After placing your order, you will receive an automatically generated tracking number to keep tabs on its progress.
- When your order nears your location, you'll be contacted by our transporter to schedule the delivery date and time window.
- Our delivery partners operate during standard business hours, which are from 8 am to 5 pm, Monday through Friday. However, some partners may be able to arrange alternative delivery times.
Scheduling & Managing Your Delivery Date
- Requesting a Specific Delivery Date: Unfortunately, you cannot request a specific delivery date for your order, as all orders are processed and shipped automatically.
- Requesting a Specific Delivery Time: You are unable to request a specific delivery time. Deliveries are scheduled within a specific time frame rather than at a precise appointment time.
- Missed Delivery Appointment: If you miss your scheduled delivery, a delivery agent from Transformer Table will contact you and request that you reach out to the carrier to set up a new delivery window. Please be aware that missed or rescheduled deliveries will incur a storage fee of $153 per day.
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- To avoid these charges, ensure your availability on the original delivery date, as fees will begin accruing at 7 AM the next business day if the delivery cannot be completed as planned.
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Secure Packaging and Shipping
To ensure your order arrives in perfect condition, we meticulously package all products and ship them on pallets. This protective method safeguards your items throughout the shipping process.
Delivery Method and Limitations of Delivery Service
Shipping is primarily done via truck, and the delivery is typically front door, where the driver will bring the items to the nearest edge of the property, closest to the entrance.
Shipping Carriers - Canada & the US
Here’s a list of the carriers we work with. Please note that contact numbers may vary depending on the delivery location, as they may change based on the shipping origin:
- US: Metropolitan (phone number: +1 (800) 300-7417)
- Alaska, Hawaii, Puerto Rico: XPO or BTX
- Small Packages: UPS (occasionally FedEx)
- Canada: AMJ, TranSource (formerly Alero), and Fastfrate (for remote regions)
Carrier Limitations
The delivery personnel operate solo and utilize a liftgate to lower your order to the ground. They are not equipped to move items beyond this point, including inside your residence or up any stairs.
Delivery Method Exceptions
In some cases, depending on your location, we may offer front door or room choice delivery options.
- For US customers: Our main carrier, Metropolitan, offers a "room of choice" service, meaning they will bring the boxes directly into your unit (please note, this does not include White glove service). If this service is available in your region, the option will appear at checkout, along with the associated additional charges.
Note: There are exceptions where delivery service may be adjusted, such as changes in carriers or service level. This could result in delivery being made to the unit door, building entrance, or front door. Unfortunately, we cannot confirm these details in advance. - For Canadian customers: The baseline service provided by Alero is front door delivery.
Delivery Service Liability Disclaimer
Transformer Table and our carriers are not liable for damages to your property or goods after delivery. Any modifications to our standard delivery service (front door delivery) result in a waiver of our responsibility.
Use of External Freight Companies and Warranty Void Conditions
Opting for delivery services beyond our standard front door option, or using third-party freight services without Transformer Table’s approval, will void the 1-year product warranty. This policy has no exceptions or extensions and releases us from any responsibility for damage or loss thereafter.
Assembly Information Upon Delivery
Our transporter does not provide unpacking, assembly, or packaging removal upon delivery. However, the majority of our products are shipped fully assembled and ready to use straight out of the box!
Additional Delivery Fees
For deliveries to challenging locations, such as remote areas or places with limited access, there may be additional charges*.
*Charges vary based on location and access difficulty.