Delivery & Shipping Method
Shipping is primarily done via truck, and the delivery is typically front door, where the driver will bring the items to the nearest edge of the property, closest to the entrance.
Shipping Carriers - Canada & the US
Here’s a list of the carriers we work with. Please note that contact numbers may vary depending on the delivery location, as they may change based on the shipping origin:
- US: Metropolitan (phone number: +1 (800) 300-7417)
- Alaska, Hawaii, Puerto Rico: XPO or BTX
- Small Packages: UPS (occasionally FedEx)
- Canada: AMJ, TranSource (formerly Alero), and Fastfrate (for remote regions)
Carrier Limitations
The delivery personnel operate solo and utilize a liftgate to lower your order to the ground. They are not equipped to move items beyond this point, including inside your residence or up any stairs.
Delivery Method Exceptions
In some cases, depending on your location, we may offer front door or room choice delivery options.
For US customers: Standard curbside delivery—to the edge of your property, near the entrance—is included free of charge on orders over $999.
For added convenience, you can choose to upgrade:
White Glove Delivery: Your order is brought to the room of your choice, fully assembled, and all packaging is removed.
Threshold Delivery (First Choice): Your order is delivered just inside the first room of your home.
If these upgraded services are available in your area, you’ll see the options and their additional costs at checkout.
Note: There are exceptions where delivery service may be adjusted, such as changes in carriers or service level. This could result in delivery being made to the unit door, building entrance, or front door. Unfortunately, we cannot confirm these details in advance.
For Canadian customers: The baseline service provided by Alero is front door delivery.
Delivery Service Liability Disclaimer
Transformer Table and our carriers are not liable for damages to your property or goods after delivery. Any modifications to our standard delivery service (front door delivery) result in a waiver of our responsibility.
Use of External Freight Companies and Warranty Void Conditions
Opting for delivery services beyond our standard front door option, or using third-party freight services without Transformer Table’s approval, will void the 1-year product warranty. This policy has no exceptions or extensions and releases us from any responsibility for damage or loss thereafter.
Assembly Information Upon Delivery
Our transporter does not provide unpacking, assembly, or packaging removal upon delivery. However, the majority of our products are shipped fully assembled and ready to use straight out of the box!
Additional Delivery Fees
For deliveries to challenging locations, such as remote areas or places with limited access, there may be additional charges*.
*Charges vary based on location and access difficulty.