Contact Us: Use our Contact page and include your order number.
RMA Authorization: A team member will review your request. If eligible, a Return Merchandise Authorization (RMA) number will be issued. Returns without authorization will not be accepted.
Schedule Pickup: Once approved, our carrier will arrange pickup within 14 days of RMA approval.
What to Expect Once the Product is Returned
Our team will inspect returned items to confirm they are in unused and unaltered condition and in the original packaging.
If approved, refunds will be issued to the original payment method within 3–7 business days.
If items are not eligible for return, we will provide an explanation with supporting photos. Partial refunds may be issued if appropriate.
Return Shipping Costs and Other Fees
Customers are responsible for all return shipping costs, brokerage fees, duties, and applicable taxes.
Transformer Table does not accept COD (cash on delivery) or collect deliveries.
All original shipping, storage, and re-delivery charges are non-refundable once services have been provided by the carrier.
Certain conditions and exceptions may apply.