General Warranty Eligibility
Original Purchaser: Warranty coverage applies exclusively to the original purchaser while they own the product.
Geographic Scope: Coverage is valid only in the country of purchase.
Proof of Purchase: Claims require a copy of the receipt sent to the email address on record.
Policy Exceptions: Exceptions may apply based on the discretion of the Warranty Team.
Coverage Scope & Durations Matrix
| Product Line / Component | Coverage Duration | Covered Issues & Conditions |
| Indoor Telescopic Mechanism | Lifetime | Ball-bearing metal mechanism in indoor tables and benches. |
| Outdoor Telescopic Mechanism | 10 Years | Galvanized steel telescopic mechanism for Transformer Outdoor Dining™ tables and benches. |
| Indoor & Outdoor Wood Components | 1 Year | Defects in materials, craftsmanship, faulty construction/welds, structural issues*, or leaf/panel wood warping greater than 2 mm. |
| Metal Frames & Hardware | 1 Year | Broken or bent metal frames (outdoor/couch) and defective hardware (clips, pins, latches, bolts). |
| Wicker & Woven Materials | - | Rips or tears only if reported within 24 hours of delivery. |
| Upholstery & Fabric Materials | - | Cuts, tears, and discoloration only if reported within 24 hours of delivery. |
* This excludes normal wear and tear, damage from improper use, neglect, or unauthorized repairs and modifications.
Warranty Exclusions
Not covered under out limited manufacturing warranty:
Normal Wear and Tear: Expected signs of use over time.
Misuse or Abuse: Damage caused by misuse, mishandling, or improper care.
Natural Events: Damage resulting from wind, flooding, freezing water, or other environmental factors.
Animal Damage: Issues such as chewing, scratching, or other harm caused by pets.
Heat and Sunlight: Light damage or fading due to prolonged exposure to heat or sunlight.
Fabric Damage: Staining, mildew formation, excessive soiling, improper cleaning, or damage from chemical treatments.
Surface Damage: Burns, cuts, or scratches on the furniture's surface.
Liquid Damage: Watermarks or liquid damage resulting from improper use or environmental conditions.
Cushion Compression: Normal flattening or softening due to regular use.
Outdoor Use of Indoor Products: Damage from using products outside their intended environment.
Cosmetic & Minor Defects: Caused during packaging or unpackaging.
Assembly Damage: Damages occurred during the assembly process.
Unauthorized Repairs: Repairs NOT authorized by Transformer Table.
Actions That Void Warranty Coverage
Modifying any Transformer Table product immediately voids all remaining warranty coverage. Prohibited modifications include:
Applying a polyurethane layer to any Transformer Table item, as alterations to the original finish void warranty and release us from responsibility for any issues that may result.
Sanding any part of the product.
Applying a high gloss finish to the wood.
Adding casters to the coffee table.
Repainting products in a different color.